General Information


A Stunning Image Shows Stars Aligned for the James Webb Space Telescope - Scientific American                                                       A Stunning Image Shows Stars Aligned for the James Webb Space Telescope - Scientific American

                                                              

                  NOTICE

 

FROM 5:00 PM OF THE 15th OF JULY 2022:

  1. All consultations from 8:30 AM - 5:00 PM will be bulk billed

    The following patients will be bulk billed every day from 8:30 AM – 9:00 PM

    (a). Children under 12 yrs of age

    (b). Concession card holders and pensioners

  1. All other consultations from 5:00 - 9:00 PM will be privately billed at seventy-five dollars ($75:00 weekdays) for the first 15 min (or part of), and seventy dollars ($70:00 weekdays) for any additional fifteen minutes (or part of)
  2. All consultations, except for (1a and 1b) above, on Saturday, Sunday, Public Holiday and after 8:00 PM weekdays, will be privately billed at ninety ($90:00) for the first fifteen minutes (or part of) and eighty-five dollars ($85:00) for any additional fifteen minutes (or pat of).
  3. All consultations on the weekend and Public holidays will be bulk billed for 

               (a). Children under 12 yrs of age

               (b). Concession card holders and pensioners

  1. Telehealth (Video or phone consult): 5:00 - 9:00 PM, Mon - Sun, Public Holiday: Sixty dollars  ($60:00) for the first ten (10) minutes (or part of) and forty dollars ($40.00) for any additional five (5) minutes (or part of)
  2. Care plans and health assessments will be bulk billed at all times for all patients
  3. All surgical procedures carried out between 5:00 and 9:00 PM Mon - Fri and on the weekends and public holidays, including ear syringing, will be privately billed

Please Note:

1. We would like to advise that unfortunately it has been necessary to update the terms and conditions of our Late Cancellation Policy or No Show Policy. The new policy is as follows: To avoid a Late cancellation or No Show fee, Arrowhead medical centre must receive notice of the cancellation by 3.00 PM, 2 days before the scheduled appointment. Failing to do so will incur a fee of twenty five dollars ($25.00) cancellation fee.  An SMS reminder will be sent as a courtesy, but it is the clients responsibility to keep track of their scheduled appointments. Your Non-response to the SMS reminder does not count as notice of cancellation the cancellation fee will apply. Should you cancel and or fail to attend more than 2 consecutive appointments without discussion with, and the agreement of your doctor/reception staff, Arrowhead Medical Centre reserves the right to refuse you further appointments in the clinic. In that case, you will only be seen as a walk-in which may mean that you may endure a long wait before being seen, at the best or not being seen at all. When you cancel early, the spot can be offered to another patient on the waitlist.  Thank you for your cooperation and understanding in this regard.

 

2. Your credit or direct debit card may incur a surcharge of 0.15-0.79% of the transaction amount to the card issuer/your bank for making your payment possible. The surcharge amount depends on the type of card or issuer/bank.                                                                                   

 

                        CHANGING TIMES

 

Due to the unrelenting rise in the  cost of running medical centres, including staff wages and entitlements and the cost of medical supplies, it has become almost impossible to keep medical centres running on Medicare payments (bulk billing payments) which have remained pitiful for many years now.

 

It has become necessary to make a few changes in Arrowhead to sustain our service to the community while maintaining the capacity to pay our staff and purchase medical supplies.

 

                                                                  A Stunning Image Shows Stars Aligned for the James Webb Space Telescope - Scientific American                                                                                                                                                                                                             

We endeavour to see our patients promptly on first-come-first-served basis.  There are times, however, when for various reasons, patients have to wait a little longer than expected. The wait time for bulk billing varies and unfortunately we are unable to give wait times over the phone.

 

Please note that we do not give results or repeat prescriptions over the phone, these services all require an appointment along with obtaining any medical certificate.

 

All consultations are bulk-billed for Medicare card holder. You must present your card on request.

 

 

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