Our Fee Adjustment

We want to thank you for choosing Arrowhead Medical Centre for your family’s healthcare needs for another financial year. We have not increased our fees in the past 2 years despite the ever-increasing cost of goods and services. 

Due to these increasing costs and inflationary pressures, we find it necessary to adjust our fees by a 6.7% increase from the 15th of July. 

1. All consultations in our centre will fully transition to mixed billing, which will see some patients fully bulk billed while the rest will be billed privately. Those who pay privately may go for Medicare rebate if they have Medicare cards.
2. The following patients will be bulk billed at all opening hours every day, including weekend and Public holidays:

    (a). Children 16 yrs. of age and under

    (b). Concession card holders, veterans and pensioners - the relevant card must be produced at the time of the consultation as there will be no refund if produced at a later date.

      3. All other consultations will be privately billed at seventy-five dollars ($75:00 weekdays) for the first 15 min (or part of) - standard consultation, and seventy dollars ($70:00 weekdays) for any additional fifteen minutes (or part of) - "Long consultation". Most procedures, including pap smear and freezing of skin lesions are Long consultations.

      4. Except for 2a and 2b above, all consultations on Saturday, Sunday, Public Holiday and after 8:00 PM weekdays, will be privately billed at ninety ($90:00) for the first fifteen minutes (or part of).

5. Telehealth (Video or phone consult):

All telehealth consultations will be charged at seventy five dollars ($75:00) for the first fifteen (15) minutes (or part of).

6. Care plans and health assessments will be bulk billed at all times for all patients.
7. All surgical procedures will be privately billed.
8. Writing of prescription will attract a fee of forty-five dollars ($45.00) for in-clinic face-to-face service or by Telehealth. Please be aware that an additional consultation for another complaint/service during a call or visit for prescription changes the status of the visit or call. If this happens, a full consultation will be charged accordingly.

Late Cancellation Policy or No Show Policy.

To avoid a Late cancellation or No Show fee, Arrowhead medical centre must receive notice of the cancellation ( of each appointment) at least 2 hrs. prior  to the scheduled appointment. Failing to do so will incur a cancellation fee of twenty dollars ($20.00).  An SMS reminder will be sent as courtesy, but it is the clients responsibility to keep track of their scheduled appointments. Your Non-response to the SMS reminder does not count as notice of cancellation. In such a case, the cancellation fee will apply. Should you cancel and or fail to attend more than 2 consecutive appointments without discussion with, and the agreement of your doctor/reception staff, Arrowhead Medical Centre reserves the right to refuse you further appointments in the clinic. In that case, you will only be seen as a walk-in which may mean that you may endure a long wait before being seen, at best or not being seen at all. When you cancel early, the spot can be offered to another patient on the waitlist.  Thank you for your cooperation and understanding in this regard.

2. Your credit or direct debit card may incur a surcharge of 0.15-0.79% of the transaction amount to the card issuer/your bank for making your payment possible. The surcharge amount depends on the type of card or issuer/bank.

Longer consultations are billed at higher rates. Please speak to the reception staff if your consultation is likely to last 20 minutes or more eg health checks, pre-employment medicals, drivers licence medicals, psychological or stressful life/work issues, complex and long standing medical issues, etc. All medical reports are quoted and paid for prior to them being written.

• Allied Health consults may incur Private fees.
• Some pathology tests are not covered by Medicare and we do not have a list of the tests that are not covered. This means that you may receive an account from pathology after a test. Please tell the doctor if you would like to establish if your test incurs a charge or not from pathology before you proceed with your test.
• You are required to make an upfront payment for TAC, Work Cover, Taxi Driver's Medical examination, Pre-employment medical, Completion of Centrelink and other forms, Drug and Alcohol Testing and other third party claims for each consultation.
• Please advise the reception staff if you require treatment other than a standard consultation.

Home Visit

We offer home visits. Our home visits are charged privately, not bulk billed. A private fee of three hundred and fifteen dollars ($315.00) is applicable for the first twenty minutes (or part of) of consultation and seventy five dollars ($75.00) for each additional fifteen minutes (or part of)  thereafter.