PUBLIC NOTICE

 

OUR TELEPHONE SERVICE IS EXPERIENCING AN UNEXPECTED PROBLEM TODAY 16 AUGUST. WE ARE WORKING TO FIX THE PROBLEM. IN THE MEANTIME PLEASE

Call us on  03 9125 1050 for appointment

Fax:  03 9394 7022.

WE HOPE TO BE FULLY BACK TO NORMAL AS SOON AS TELSTRA FINISHES THEIR REPAIRS. 

 

THANKS FOR YOUR UNDERSTANDING AND PATIENCE.


About Us

Arrowhead medical centre (AMC), Point Cook is a Super Clinic providing exceptional medical care to the growing Wyndham community. It is located about 20 minutes' drive from Melbourne CBD. 

 

Arrowhead medical centre is a patient-first clinic with a commitment to the care and comfort of our patients, providing excellent medical care to the community. The cheerful and vibrant décor has been carefully selected to appeal to all and especially the area's young residents.

 

The clinic is an impressive sight strategically located at the corner of Boardwalk Boulevard and Dunnings Road and overlooking the Point Cook Town Centre. It boasts of large consulting rooms, two large fully equipped treatment rooms, nurse's station and a beautifully appointed waiting room with commanding views of the surrounding.

 

The clinic cooperates with a full range of allied health services including psychologist/counsellor, physiotherapist, podiatrist, diabetes educator and dietician. We have an on-site pathology and chemist. Our GPs have a special interest in Diabetes Management, Chronic Disease Management, Pregnancy, women's and men's health and preventive health strategies.

 

Our staff are friendly and the doctors are supported by trained nursing staff who assist with procedures and also carry out chronic disease management plan

 

 

 NOTICE

 

FROM THE 15TH OF DECEMBER 2022:

  1. All consultations in our centre will fully transition to mixed billing, which will see some patients fully bulk billed while the rest will be billed privately. Those who pay privately may go for Medicare rebate if they have Medicare cards.
  1. The following patients will be bulk billed at all opening hours every day, including weekend and Public holidays:

    (a). Children 15 yrs. of age and under

    (b). Concession card holders, veterans and pensioners - the relevant card must be produced at the time of the consultation as there will be no refund if produced at a later date.

      3. All other consultations will be privately billed at seventy-five dollars ($75:00 weekdays) for the first 15 min (or part of) - standard consultation, and seventy dollars ($70:00 weekdays) for any additional fifteen minutes (or part of) - "Long consultation". Most procedures, including pap smear and freezing of skin lesions are Long consultations.

      4. Except for 2a and 2b above, all consultations on Saturday, Sunday, Public Holiday and after 8:00 PM weekdays, will be privately billed at ninety ($90:00) for the first fifteen minutes (or part of) and eighty-five dollars ($85:00) for any additional fifteen minutes (or pat of).

  1. Telehealth (Video or phone consult):

All telehealth consultations will be charged at seventy five dollars ($75:00) for the first fifteen (15) minutes (or part of).

  1. Care plans and health assessments will be bulk billed at all times for all patients.
  2. All surgical procedures will be privately billed.
  3. Writing of prescriptions will attract a fee of forty-five dollars ($45.00) for in-clinic face-to-face service or by Telehealth. Please be aware that an additional consultation for another complaint/service during a call or visit for prescriptions changes the status of the visit or call.  If this happens, a full consultation will be charged accordingly. The same applies or if the call or visit exceeds the standard 15 minutes.

Please Note:

1. We would like to advise that, unfortunately it has become necessary to update the terms and conditions of our Late Cancellation Policy or No Show Policy. The new policy is as follows: To avoid a Late cancellation or No Show fee, Arrowhead medical centre must receive notice of the cancellation ( of each appointment) at least 2 hrs. prior  to the scheduled appointment. Failing to do so will incur a cancellation fee of twenty dollars ($20.00).  An SMS reminder will be sent as a courtesy, but it is the clients responsibility to keep track of their scheduled appointments. Your Non-response to the SMS reminder does not count as notice of cancellation. In such a case, the cancellation fee will apply. Should you cancel and or fail to attend more than 2 consecutive appointments without discussion with, and the agreement of your doctor/reception staff, Arrowhead Medical Centre reserves the right to refuse you further appointments in the clinic. In that case, you will only be seen as a walk-in which may mean that you may endure a long wait before being seen, at best or not being seen at all. When you cancel early, the spot can be offered to another patient on the waitlist.  Thank you for your cooperation and understanding in this regard.

 

2. Your credit or direct debit card may incur a surcharge of 0.15-0.79% of the transaction amount to the card issuer/your bank for making your payment possible. The surcharge amount depends on the type of card or issuer/bank.

FROM 5:00 PM OF THE 15th OF JULY 2022:

  1. All consultations from 8:30 AM - 5:00 PM will be bulk billed

    The following patients will be bulk billed every day from 8:30 AM – 9:00 PM

    (a). Children under 15 yrs of age

    (b). Concession card holders and pensioners - the relevant card must be produced at the time of the consultation as there will be       no refund if produced after the consultation.

  1. All other consultations from 5:00 - 9:00 PM will be privately billed at seventy-five dollars ($75:00 weekdays) for the first 15 min (or part of), and seventy dollars ($70:00 weekdays) for any additional fifteen minutes (or part of)
  2. All consultations, except for (1a and 1b) above, on Saturday, Sunday, Public Holiday and after 8:00 PM weekdays, will be privately billed at ninety ($90:00) for the first fifteen minutes (or part of) and eighty-five dollars ($85:00) for any additional fifteen minutes (or pat of).
  3. All consultations on the weekend and Public holidays will be bulk billed for 

               (a). Children under 12 yrs of age

               (b). Concession card holders and pensioners - the relevant card must be produced at the time of the consultation as there will be no refund if produced after the consultation.

  1. Telehealth (Video or phone consult): 5:00 - 9:00 PM, Mon - Sun, Public Holiday: Sixty dollars  ($60:00) for the first ten (10) minutes (or part of) and forty dollars ($40.00) for any additional five (5) minutes (or part of)
  2. Care plans and health assessments will be bulk billed at all times for all patients
  3. All surgical procedures carried out between 5:00 and 9:00 PM Mon - Fri and on the weekends and public holidays, including ear syringing, will be privately billed

Please Note:

1. We would like to advise that unfortunately it has been necessary to update the terms and conditions of our Late Cancellation Policy or No Show Policy. The new policy is as follows: To avoid a Late cancellation or No Show fee, Arrowhead medical centre must receive notice of the cancellation ( of each appointment) at least 2 hrs. prior  to the scheduled appointment. Failing to do so will incur a fee of twenty dollars ($20.00) cancellation fee.  An SMS reminder will be sent as a courtesy, but it is the clients responsibility to keep track of their scheduled appointments. Your Non-response to the SMS reminder does not count as notice of cancellation the cancellation fee will apply. Should you cancel and or fail to attend more than 2 consecutive appointments without discussion with, and the agreement of your doctor/reception staff, Arrowhead Medical Centre reserves the right to refuse you further appointments in the clinic. In that case, you will only be seen as a walk-in which may mean that you may endure a long wait before being seen, at the best or not being seen at all. When you cancel early, the spot can be offered to another patient on the waitlist.  Thank you for your cooperation and understanding in this regard.

 

2. Your credit or direct debit card may incur a surcharge of 0.15-0.79% of the transaction amount to the card issuer/your bank for making your payment possible. The surcharge amount depends on the type of card or issuer/bank.

 

 

                                             CHANGING TIMES

 

Due to the unrelenting rise in the  cost of running medical centres, including staff wages and entitlements and the cost of medical supplies, it has become almost impossible to keep medical centres running on Medicare payments (bulk billing payments) which have remained pitiful for many years now.

 

It has become necessary to make a few changes in Arrowhead to sustain our service to the community while maintaining the capacity to pay our staff and purchase medical supplies.

 

                                           A Stunning Image Shows Stars Aligned for the James Webb Space Telescope - Scientific American                                                                                     

 

FOR APPOINTMENT, CALL US ON 9246 0466. 

 

ONLINE BOOKING

BUSINESS HOURS

We are open seven days a week.

Monday - Friday: 8:30 AM - 9:00 PM

SATURDAY, SUNDAY & PUBLIC HOLIDAYS: 9:00 AM- 6:00 PM