PUBLIC NOTICE
OUR TELEPHONE SERVICE IS EXPERIENCING AN UNEXPECTED PROBLEM TODAY 16 AUGUST. WE ARE WORKING TO FIX THE PROBLEM. IN THE MEANTIME PLEASE
Call us on 03 9125 1050 for appointment
Fax: 03 9394 7022.
WE HOPE TO BE FULLY BACK TO NORMAL AS SOON AS TELSTRA FINISHES THEIR REPAIRS.
THANKS FOR YOUR UNDERSTANDING AND PATIENCE.
Arrowhead medical centre (AMC), Point Cook is a Super Clinic providing exceptional medical care to the growing Wyndham community. It is located about 20 minutes' drive from Melbourne CBD.
Arrowhead medical centre is a patient-first clinic with a commitment to the care and comfort of our patients, providing excellent medical care to the community. The cheerful and vibrant décor has been carefully selected to appeal to all and especially the area's young residents.
The clinic is an impressive sight strategically located at the corner of Boardwalk Boulevard and Dunnings Road and overlooking the Point Cook Town Centre. It boasts of large consulting rooms, two large fully equipped treatment rooms, nurse's station and a beautifully appointed waiting room with commanding views of the surrounding.
The clinic cooperates with a full range of allied health services including psychologist/counsellor, physiotherapist, podiatrist, diabetes educator and dietician. We have an on-site pathology and chemist. Our GPs have a special interest in Diabetes Management, Chronic Disease Management, Pregnancy, women's and men's health and preventive health strategies.
Our staff are friendly and the doctors are supported by trained nursing staff who assist with procedures and also carry out chronic disease management plan
NOTICE
FROM THE 15TH OF DECEMBER 2022:
(a). Children 15 yrs. of age and under
(b). Concession card holders, veterans and pensioners - the relevant card must be produced at the time of the consultation as there will be no refund if produced at a later date.
3. All other consultations will be privately billed at seventy-five dollars ($75:00 weekdays) for the first 15 min (or part of) - standard consultation, and seventy dollars ($70:00 weekdays) for any additional fifteen minutes (or part of) - "Long consultation". Most procedures, including pap smear and freezing of skin lesions are Long consultations.
4. Except for 2a and 2b above, all consultations on Saturday, Sunday, Public Holiday and after 8:00 PM weekdays, will be privately billed at ninety ($90:00) for the first fifteen minutes (or part of) and eighty-five dollars ($85:00) for any additional fifteen minutes (or pat of).
All telehealth consultations will be charged at seventy five dollars ($75:00) for the first fifteen (15) minutes (or part of).
Please Note:
1. We would like to advise that, unfortunately it has become necessary to update the terms and conditions of our Late Cancellation Policy or No Show Policy. The new policy is as follows: To avoid a Late cancellation or No Show fee, Arrowhead medical centre must receive notice of the cancellation ( of each appointment) at least 2 hrs. prior to the scheduled appointment. Failing to do so will incur a cancellation fee of twenty dollars ($20.00). An SMS reminder will be sent as a courtesy, but it is the clients responsibility to keep track of their scheduled appointments. Your Non-response to the SMS reminder does not count as notice of cancellation. In such a case, the cancellation fee will apply. Should you cancel and or fail to attend more than 2 consecutive appointments without discussion with, and the agreement of your doctor/reception staff, Arrowhead Medical Centre reserves the right to refuse you further appointments in the clinic. In that case, you will only be seen as a walk-in which may mean that you may endure a long wait before being seen, at best or not being seen at all. When you cancel early, the spot can be offered to another patient on the waitlist. Thank you for your cooperation and understanding in this regard.
2. Your credit or direct debit card may incur a surcharge of 0.15-0.79% of the transaction amount to the card issuer/your bank for making your payment possible. The surcharge amount depends on the type of card or issuer/bank.
FROM 5:00 PM OF THE 15th OF JULY 2022:
The following patients will be bulk billed every day from 8:30 AM – 9:00 PM
(a). Children under 15 yrs of age
(b). Concession card holders and pensioners - the relevant card must be produced at the time of the consultation as there will be no refund if produced after the consultation.
(a). Children under 12 yrs of age
(b). Concession card holders and pensioners - the relevant card must be produced at the time of the consultation as there will be no refund if produced after the consultation.
Please Note:
1. We would like to advise that unfortunately it has been necessary to update the terms and conditions of our Late Cancellation Policy or No Show Policy. The new policy is as follows: To avoid a Late cancellation or No Show fee, Arrowhead medical centre must receive notice of the cancellation ( of each appointment) at least 2 hrs. prior to the scheduled appointment. Failing to do so will incur a fee of twenty dollars ($20.00) cancellation fee. An SMS reminder will be sent as a courtesy, but it is the clients responsibility to keep track of their scheduled appointments. Your Non-response to the SMS reminder does not count as notice of cancellation the cancellation fee will apply. Should you cancel and or fail to attend more than 2 consecutive appointments without discussion with, and the agreement of your doctor/reception staff, Arrowhead Medical Centre reserves the right to refuse you further appointments in the clinic. In that case, you will only be seen as a walk-in which may mean that you may endure a long wait before being seen, at the best or not being seen at all. When you cancel early, the spot can be offered to another patient on the waitlist. Thank you for your cooperation and understanding in this regard.
2. Your credit or direct debit card may incur a surcharge of 0.15-0.79% of the transaction amount to the card issuer/your bank for making your payment possible. The surcharge amount depends on the type of card or issuer/bank.
CHANGING TIMES
Due to the unrelenting rise in the cost of running medical centres, including staff wages and entitlements and the cost of medical supplies, it has become almost impossible to keep medical centres running on Medicare payments (bulk billing payments) which have remained pitiful for many years now.
It has become necessary to make a few changes in Arrowhead to sustain our service to the community while maintaining the capacity to pay our staff and purchase medical supplies.
FOR APPOINTMENT, CALL US ON 9246 0466.
BUSINESS HOURS
We are open seven days a week.
Monday - Friday: 8:30 AM - 9:00 PM
SATURDAY, SUNDAY & PUBLIC HOLIDAYS: 9:00 AM- 6:00 PM